Despite Complaints, Ford Sync & MyFord Touch Remain Popular
Two years ago, J.D. Power published a brutal assessment of Ford Motor Company: in just one year, the company's rank on Power's Initial Quality Survey plummeted from #5 to #23. The tumble wasn't due to dodgy build quality on the vehicles themselves. Rather, it was almost entirely attributed to Ford's in-dash infotainment system, backed by MyFord...