Sprint (long)

**BigWheelinBubba** · 09-22-2006, 02:02 PM

Yesterday morning i was on my cell phone with a client when another call came in from an 866 number, so i ended the call with the client expecting the incoming call to be the insurance company, doctor, hospital etc..something important.

So i answer it and its a salesperson from Sprint calling to ask if i wanted to change my plan since i went way over the minutes a few months ago. So I'm pissed.. i was in the middle of an important call and now i'm getting a sales call from Sprint (a company i just signed a new contract with 2 months ago). So i went off on the lady and she clearly did NOT want to hear my bitching at her and told me "If you have a problem call Sprint customer service" and hung up on me.

So long story short (trying anyways) i called Sprint last night and bitched. I said if i would have known you fuckers were going to call me with bullshit I want to know how much money its going to take to make you motherfuckers go away. I want out of my contract NOW! The guy says "well sir i'll do whatever it takes to keep you with Sprint and make you happy." I said not only all the sales calls, but my new Katana phone i just got is always missing calls going right into voicemail, not even ringing..full signal almost always, etc. So the guy says i'll give you a new phone, then proceeded to give me suggestions on comparable phones..as i was talking to him i was looking at them on their website.. i suggested the treo, and he said he'd give it to me for $200, which is more than 1/2 off! But i passed on it and their sending me a new Samsung A640 for free, plus i get to keep my old (new) Katana.

So now i'm somewhat happy when the guy suggests looking into my overage from the prior month that i bitched about. He knocked off 1/2 of the $128 that was added to my bill and adjusted my plan to include more minutes for the same price as i was already paying ($40/month for 1000min) now its 1200

Now i am again happy with the way Spring handles things. They go above and beyond to service their customers and keep their business. I have been with them for 7 years and have had some problems like any other wireless company out there, but overall every time something has happened they have cleared it up.

The new phone will be here today or tomorrow so we'll see how i like it

Lisa · 09-22-2006, 02:16 PM

Quote:

So i answer it and its a salesperson from Sprint calling to ask if i wanted to change my plan since i went way over the minutes a few months ago. So I'm pissed.. i was in the middle of an important call and now i'm getting a sales call from Sprint (a company i just signed a new contract with 2 months ago). So i went off on the lady and she clearly did NOT want to hear my bitching at her and told me "If you have a problem call Sprint customer service" and hung up on me.

You got upset because they called you trying to save you some money...

**BigWheelinBubba** · 09-22-2006, 02:26 PM

Quote:

Originally Posted by Lisa

You got upset because they called you trying to save you some money...

It was mostly just bad timing, but i visit their website every month and i know the plans that are available. If i want to change it to save some $ i know where to go and how to do it. It just pisses me off that they even call me for anything. Verizon, Cingular, and a few of the others i've heard don't do that?

Joe · 09-22-2006, 02:47 PM

Sprint/Nextel customer service has been nothing but good to me as well.

Matter of fact, Nextel just called me this week and said if I go under contract for one year (my curent contract expired last summer) they'll take 25% off my bill for the next 4 months, can't pass that up

night_rider · 09-22-2006, 06:36 PM

When I had sprint they were preety good to me.

My bitch is I have been getting phone calls from fukin telemarketers on my cell for the past month or so. I get tehm about once a day, and everytime I get pissed off start screaming at them and ask them politely to take me off of their list. Fukin bastards, i thought telemarketers only called landlines.

BLWN327 · 09-22-2006, 11:36 PM

Ive had nextel for along time and it sux bad.I only stay cuz 90% of the ppl I talk to have DC,the actual phone service for nextel sux also,I've had my share of dropped calls

and that's why I pay for the insurance for a broken phone,I can get some distance

But ppl with nextel should know what I'm talking about.Nextel/Sprint sux and nobody can tell me otherwise.I don't pay for their customer support I pay for their service.I've actually told them I'm not gonna pay for a month cuz of so many dropped calls but you know that don't fly,I told em if I'm paying for a service and it don't work than I'm not gonna pay,than they just offer me extra minutes then I just tell them"what good are they if I have no service(tower) lol and just hang up.Sorry if a rep reads this I know it's not your fault.Oh yeah I still just have to pay my bill lol.Sorry just love to vent on this subject.