J.D. Power: Mercedes-Benz, MINI Are Tops In Customer Satisfaction (Acura, Mitsubishi?

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Earlier this week, we talked about the many ways that dealers can ruin the customer experience -- often by hounding consumers for good ratings on surveys and social media sites. No matter how you feel about such surveys, there's no denying that one of the most important is J.D. Power's just-published 2014 U.S. Sales Satisfaction Index Study...

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